Unfortunately unable to give a no star review because the Skin Hut does not deserve one star! Returned this item as faulty, cap broken, if it wasn’t bought as a present I woukd have just swapped a cap. I emailed The Skin Hut to inform them I would be returning the item as per their policy, paid for the return via Royal Mail but never heard from them. I have since emailed them twice to chase but no response. Not sure where I go from here? I had already re ordered another Maria Nila set from them which arrived in perfect condition. Very disappointing customer service or shall I say total lack of despite me following their return guidance etc. Due to the above I unfortunately would never purchase from this store again.
1. Are your products authentic?
Yes — we are official UK stockists for every brand we sell.
We only source directly from authorised distributors and premium skincare brands, so you can shop with complete confidence knowing every product is 100% genuine, fresh and authentic.
As both an online retailer and established bricks-and-mortar store, we take product quality and customer trust seriously.
2. How quickly do you ship orders?
Fast dispatch is one of the things our customers love us for.
We dispatch 96% of orders within 24 hours, shipping 7 days a week from our two UK warehouses.
For most parcels, place your order before 12pm for same-day dispatch.
We currently ship 400–600 parcels every day, helping thousands of customers receive their skincare quickly and reliably.
3. How will my order be delivered?
All orders are sent using fully tracked delivery services.
We work with trusted delivery partners including Royal Mail Tracked and DPD Fully Tracked, so you’ll receive tracking updates and know exactly where your parcel is every step of the way.
4. Why do so many customers shop with The Skin Hut?
You’re in good company.
More than 168,000 customers have trusted The Skin Hut with their skincare journey, and we’re proud to have:
1,000+ verified 5-star reviews via Judge.me
800+ 5-star Trustpilot reviews
We’re passionate about premium skincare and helping customers discover products that genuinely work.
5. Do you have a physical store?
Yes — and we’d love to welcome you.
The Skin Hut is not just online — we also have a beautiful physical store where customers can shop in person and speak with skincare experts.
Being a real bricks-and-mortar business gives our customers extra confidence that there are real people behind every order.
96% shipped within 24 hours Fully tracked Royal Mail & DPD delivery 1,800+ combined 5-star reviews Official UK stockists Trusted by 168,000+ customers