We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, sealed where applicable, unused and unopened.
To start a return, you can contact us at info@theskinhut.shop. Please note that returns will need to be sent to the following address:
The Skin Hut
88 High Street
Rottingdean
East Sussex
BN2 7HF
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@theskinhut.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Returns of opened or used items are not accepted in any circumstances.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In some circumstances, we can arrange the exchange for you.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theskinhut.shop.
Incorrect Address Information
If you have provided the wrong address information at the point of your order placement, please notify us immediately in order to give us the best possible chance of updating your shipping label prior to dispatch. Please Note: The Skin Hut is not responsible for the return and re-shipment of any goods that have been sent to an incorrect delivery address provided by a customer. Whilst we will always be as helpful as possible, we cannot be held responsible for address errors.
Faulty Products
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If your item is faulty, we will cover the cost of return postage.
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Once the fault has been confirmed, you will be offered a replacement or full refund.
Change of Mind Returns
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If you change your mind, return postage costs are the responsibility of the customer.
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Refunds will exclude the original postage cost.
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For orders that qualified for free postage, our original shipping costs will be deducted from your refund.
Damaged or Unacceptable Products
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Damaged or unacceptable products must be returned to us before a refund can be issued.
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All returned items are assessed prior to processing a refund.
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Where applicable, items must be returned to the relevant brand or supplier before we can complete your refund.
Orders Cancelled After Dispatch
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If you cancel an order after it has been dispatched, you are responsible for returning the item(s) to us.
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If your order qualified for free postage, our original shipping costs will be deducted from your refund.
